Advocacy Service

What is Advocacy?
Advocacy is identifying with and representing a person's views and concerns. Advocacy respects people's rights to control their own lives and make their own choices. Its emphasis is on empowering people not solving their problems for them. This may include enabling individuals to write letters or make phone calls and/or representing their wishes or negotiating with an outside agency.

Who is the service for?
People over 60 who have concerns about issues such as:

Residential and Nursing care

Community care

Paying for care

Health

Housing

Difficulty accessing a service

This is a free idependent sevice.
Interpreters are available if required.

Who are the Advocates?
Age Concern Advocates are paid staff and specially trained volunteers who freely give of their time and experience.

Are you interested in becoming a volunteer advocate for older people?
You will need to be a good listener, be able to communicate effectively and above all be of a caring disposition. You will need to be resourceful, consistent and patient in supporting older people.

Full training will be given and ongoing support provided, along with out of pocket expenses.

ADVOCACY SERVICE
4 Cleeve House, Lambourne Crescent,Llanishen, Cardiff, CF14 5GP
Tel: 029 20 683683
Telephone lines are staffed Monday-Friday 9.30am-4.30pm
Co-ordinator: Linda Thomas
Covering: Cardiff and the vale of Glamorgan.

Service areas for the Advocacy Team
General Advocacy

Supporting older people in their own homes through prearranged visits from trained volunteers and paid advocates.


Advocacy in Care Homes

Supporting older residents of care homes across Cardiff and the Vale of Glamorgan through an organised network of prearranged visits and residents meetings.